Refund policy

Last Updated: July 17, 2026
This Return and Refund Policy complies with the French Code de la consommation (Articles L221-18 et seq.) and EU consumer rules, and does not override your statutory consumer rights under French law. This policy applies to all purchases made on www.Tyrvess.shop.

1. Statutory 14-Day Right of Withdrawal (Droit de rétractation)
You hold a legal 14 calendar-day cooling-off period without needing to state any reason. The withdrawal period starts the day after you receive your goods.
- If your order contains multiple separate deliveries, the 14-day window begins the day you receive the final parcel.
- Once you notify us of your cancellation, you have an additional 14 calendar days to send items back to our warehouse.
To exercise your withdrawal right, send a clear cancellation email to hello@Tyrvess.shop including your full order number.
Rules for change-of-mind returns under the 14-day legal window:
- You are fully responsible for all return shipping costs back to France.
- We will refund product price plus original standard delivery charges within 14 calendar days after we receive and inspect your returned goods.
- Goods must remain unworn, unwashed, intact with all original labels and factory packaging. If goods show damage or excessive wear caused by the customer, we may deduct a reasonable amount from your refund.

2. Voluntary Extended 30-Day Return Window
Beyond your mandatory 14-day legal withdrawal right, we offer a goodwill 30-day return window counted from delivery date for eligible items returned due to change of mind. This voluntary offer does not replace your statutory French consumer rights. All standard return condition rules still apply for items returned between day 15–30 post delivery.

3. Faulty, Damaged or Non-Conforming Goods (Legal Guarantee 2 Years)
Under French law, all new goods carry a mandatory 2-year legal conformity guarantee starting on delivery date. If goods arrive broken, defective, damaged or do not match the online description:
- Inspect all parcels immediately upon receipt, take clear photos of packaging, exterior damage and defective items then contact our support promptly.
- We fully cover all reasonable return shipping fees for faulty/incorrect items sent back to us.
- We will resolve your claim via full refund, free replacement or proportional price reduction based on your preference and stock availability.

4. Mandatory Return Eligibility Conditions (Change of Mind)
Items will only be accepted if:
- Never worn, washed, stained or altered by the customer
- All original swing tags, brand labels and complete retail packaging remain attached and undamaged
- No signs of cosmetic damage caused by the buyer
- You provide valid order number as proof of purchase

5. Non-Returnable Items (French Legal Exemptions to Withdrawal Right)
The statutory 14-day withdrawal right does not apply to the below categories per Code de la consommation:
- Custom-made, personalised or custom-engraved goods produced to your specifications
- Sealed hygiene, intimate or beauty products once the original security seal has been opened
- Perishable goods
- Digital downloadable content once download has started with your explicit consent

6. Exchanges
We do not offer direct item exchange service. If you wish to swap for another size, colour or variant, complete the full return process for your original product and place a new separate order for your desired article. For defective goods, we can arrange free replacement where stock permits.

7. Refund Processing Rules
- All refunds are issued to your original payment method only.
- Bank processing times vary per financial institution; please allow 5–10 working days after our refund confirmation for funds to appear in your account.
- We only initiate refunds once we have physically received and inspected returned parcels, except pre-approved faulty item claims.

8. International Returns (From Outside France)
If you return goods from outside Metropolitan France, you bear all outbound return courier fees, import duties, customs administrative charges and local VAT incurred on the return shipment. We refuse delivery of parcels sent with unpaid customs taxes or duties.

9. Lost Return Parcels
You remain liable for goods while they are in transit back to our warehouse. We strongly recommend fully tracked return delivery service. No refund will be processed until we physically receive your returned package.

10. Contact Information
Brand Name: Tyrvess
Website: www.Tyrvess.shop
Email: hello@Tyrvess.shop
Business Address: 71 Rue de Saverne, Nantes，Pays-de-la-Loire,93651，France
Phone: +33 699444109
Support Hours (CET / CEST French Local Time):
Monday – Saturday: 09:00 – 18:00
Sunday & French Public Holidays: Closed
We aim to respond to all customer enquiries within 24–48 working days.